How Do We Ship and What Carrier Do We Use?
We use USPS (United States Postal Service) as our primary shipper.
For U.S. domestic shipments up to 16 oz. our standard shipping is by First Class Mail. Packages over 16 oz. will ship by Priority Mail. All U.S. shipments include tracking and an estimated delivery date. Expedited delivery is available by USPS Express Mail. Please contact us for more information.
For shipments outside the U.S., we use USPS First Class Package International Service. Packages exceeding the weight for First Class service will ship by USPS Priority Mail. Tracking is not available to all countries.
Do International Shipping Charges Include Import Taxes/Duty/VAT for Non-U.S. Buyers?
Shipping charges cover transportation only. We do not collect any kind of import fees or taxes; those are the responsibility of the buyer.
When Will My Order Ship?
Our handling time is normally is 1-2 business days, except for custom or special orders. For those items, such as personalized jewelry or Clan Badge rubber stamps, added handling time is given in the item details. When you place an order, we will estimate shipping and delivery dates for you based on the date of the order and your location.
How Do You Calculate Shipping Rates?
Shipping rates are based on weight, package size, plus any upgrades for expedited shipping. The weight for each item in our store is shown in the item details. We are happy to give shipping quotes in advance of purchases - just give us your location and let us know which item(s) are on your wishlist.
We have a no-questions-asked return policy. We realize when buying online you won't be able to check out an item "in person," and when received, it may not be exactly what you wanted as far as color, size, etc. That's fine with us, we've been there. You may return new, unopened items within 30 days of delivery for a full refund. We just ask that you cover the return shipping fee. If the item was received as defective or in error, we will cover the return shipping cost.
Refunds for returned items will normally be issued within 1-2 business days of our receipt.
To return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.